Privacy Policy

Kitchen Renovation North Brisbane ("the website", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share personal information you provide through this website. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

What we collect

When you submit the lead capture form we collect: your name, email address, phone number, suburb, a free-text description of your kitchen renovation project, and your preferred contact time. We may also automatically collect aggregated, non-identifying analytics data through our hosting provider for site performance and improvement.

How we use your information

We use the information you submit to:

• Match you with one or more QBCC-licensed kitchen renovators in our network whose specialisation, suburb coverage and pricing tier fit your project.
• Pass your enquiry details to the matched builder so they can contact you to arrange a free in-home consult.
• Send you the renovation checklist or other resources you have requested.
• Improve the website content, calculator and matching process.

Who we share your information with

We share your enquiry details with the QBCC-licensed builder we match you with. By submitting the form you consent to the matched builder contacting you to arrange the free in-home consult.

We do not sell your personal information to third parties. We do not share your information with marketing agencies or affiliate networks. The matched builder is the only third party who receives your enquiry, and only for the purpose of contacting you about your specific project.

How long we keep your information

We retain enquiry submissions for as long as needed to facilitate the builder match and any follow-up contact - typically up to 24 months. After that period, enquiry records are deleted from our systems unless retention is required by law.

How we store your information

Form submissions are sent securely to a third-party customer relationship management (CRM) provider hosted in Australia. The CRM provider has its own security and privacy practices. Backups are encrypted at rest. Access to enquiry records is limited to authorised editorial team members.

Cookies

This website uses minimal first-party cookies for site functionality (preserving form input on page reload, remembering whether you have dismissed banner notifications). We do not use advertising or cross-site tracking cookies. Your browser allows you to disable cookies; the site continues to function with cookies disabled.

Your rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information from our systems.
• Withdraw consent for further contact at any time.
• Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

Contact us about privacy

Privacy questions or requests can be sent to hello@kitchenrenovationnorthbrisbane.com.au. We respond within five business days. To make a formal complaint about how we have handled your personal information, contact the OAIC at oaic.gov.au.